Our Policies

First visit

We will ask you to arrive 15 minutes prior your first visit (appointment) to fill out a new client form to ensure that our staff can provide you with the best experience possible.

 

Spa Etiquette

Our goal is your complete satisfaction.  As a courtesy to our guest receiving services, we kindly ask you to please turn off or mute your cell phone before entering the spa room and consider the volume level of your conversation.

 

Your Satisfaction

We guarantee our work and we will do whatever it takes to assure your satisfaction. We are always open to your suggestions. Please always feel free to share with us how we can better serve you.

 

We guarantee 100% privacy. Your information will never be shared.

 

Reservation

Reservations are guaranteed with a credit card.

Cancellation

Should you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance.  Any cancellation with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service.  Unfortunately, clients who miss their appointment without giving any prior notification will be charged in full for the scheduled service.

 

Late arrival

Late arrival results in a reduction of treatment time, ensuring the next appointment begins on time.  If you are more than 10 minutes late, we will do our best to accommodate you but it can be possible that your appointment needs to be rescheduled.

 

Gratuities

Gratuities are not included in the price of services or gift cards. In appreciation to the staff for outstanding service, gratuities generally average 18-20% of the treatment price.

Payment & Prices

We accept most major credit cards and cash. Prices are subject to change at any time.

 

Right to refuse service

Le Chic Beauty Lounge and staff reserves the right to refuse service to anyone if there is a medical, ethical or safety reason for doing so or reverse any gift certificate purchase and return the funds to the purchaser.

 

Age requirement

Please keep in mind, guests under the age of 18 must be accompanied by an adult or have a written consent from a parent.

 

Return Policy

We guarantee that you will love our products.  If not, simply bring it back within 30 days of purchase, at least half full and receive a credit towards any other product/service at the salon.